You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Arrangements must be made with us prior to returning your item(s). Please contact us at email@example.com with your full name and order number, and the product(s) you would like to return.
We offer a free shipping option for all orders. We can ship daily on business days, Monday through Friday. We generally do not ship on holidays or weekends. Shipments are done via USPS or UPS.
Free shipping is done via USPS first class mail or priority mail depending on weight restrictions. Free shipping with first class mail does provide a tracking number, but the tracking number is not guaranteed to be updated by USPS. The only guarantee with our free shipping (first class mail) is that there is a delivery confirmation. Free shipping option does not provide any insurance. After SpaceGrinders processes your package, lost or stolen packages are not our responsibility.
You have the option to pay for a variety of USPS shipping options. Priority mail is a popular choice that gives up to date tracking.
Delivery via USPS in the United States takes 1-8 days. International orders can expect delivery within 1-8 weeks. Uncontrollable circumstances at customs may cause delays though.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.